Frequently Asked Questions

1. Find the show you wish to attend. You can search the program by name or venue, and sort by dates.
2. On the show you are interested in click to ‘read more and book’. See here information about the show, the sessions, and the venue.
3. Find the session you are interested in and beside it click ‘book now’.
4. Select the quantity of tickets of each ticket price that you would like to purchase for this session. If you have a discount code enter it now in the box at the bottom, and click ‘apply now’. This will reveal discounted or special ticket types. You can then select the quantity of these discounted or special tickets that you wish to purchase.
5. Your current order appears on the screen. Here you can: – Adjust quantity – Remove from order – Add more shows (takes you to the program page) – Proceed to check out
6. Review the full order below. Important: if you already had items in your cart then these may appear here. Please check this carefully as there is generally a no refunds policy even if you mistakenly purchase too many tickets to a show. If you have items in the order that you do not wish to purchase, click the cart at the top and remove them or adjust the quantity before proceeding to checkout again.
7. When the order and price appears correctly for your desired purchase, enter your credit/debit card information.
8. Review the terms of sale, and tick to indicate you have done so.
9. Click to process payment.
10. Tick the boxes on screen to indicate if you are willing to have your contact information shared with the artist/producer and or the venue related to the tickets you purchased.

1. Find the show you wish to attend. You can search the program by name or venue, and sort by dates.
2. On the show you are interested in click to ‘read more and book’.
   See here information about the show, the sessions, and the venue.
3. Find the session you are interested in and beside it click ‘book now’.
4. Select the quantity of tickets of each ticket price that you would like to purchase for this session.
   If you have a discount code enter it now in the box at the bottom, and click ‘apply now’. This will reveal discounted or special ticket types. You can then select the quantity of these discounted or special tickets that you wish to purchase.

Please refer to steps above for further information on completing your ticket purchase.

• All your tickets are available electronically in your ArtFuel Profile. You can visit this at any time, to redownload your ticket ahead of the show.
  
• If you cannot access your profile, your emailed tickets may have got lost in transit. The causes for this often are:
  
  a) it went to spam (so please double check your junk folder in your emails), or;
  
  b) the email address you used was mis-typed and an error means the email with the ticket link has bounced back. In this situation we are notified, but of course we don’t know the correct email address to forward it to. So, we will need you to please email us. 

Copy the below and fill in the blanks so we can help you:

TO: info@cabaretfringefestival.com
SUBJECT: Missing Ticket
BODY:
Hey there,
I have made a purchase but cannot find my ticket.
Full Name (of ticket purchaser):
Date:
Show:
Qty:
Order Number: (if you happened to have noted it)
Thanks!

If you still can’t find your ticket and you are sure you bought it, then your name should be on the door list anyway!

No. Each venue will manage the door list differently, but they should have either a printed copy there with your name and volume of tickets purchased, or a digital copy in the CabFringe ArtFuel phone app which is provided to all artists and venues.

Please refer to the ticket purchase terms and conditions here.
Please note there are no refunds for accidentally purchasing tickets, or a volume of tickets unattended.

If you meet the terms for a refund, please email us. You can copy the template here and fill in the blanks.

TO: info@cabaretfringefestival.com
SUBJECT: Refund Request
BODY:
Hey there,
I have made a purchase but would like a refund please.
Reason:
Full Name (of ticket purchaser):
Date:
Show:
Qty:
Order Number: (if you happened to have noted it)
Thanks!

CabFringe will then review your request and get back to you within 48 hours.

Please refer to the ticket purchase terms and conditions for Audience members. Tickets can only be exchanged to a different session of the same show (event), and only if the replacement session is not already sold out. Tickets cannot be exchanged to a different show entirely, even if for the same value.

If you meet the terms for an exchange, please email us. You can copy the template here and fill in the blanks.

TO: info@cabaretfringefestival.com
SUBJECT: Refund Request
BODY:
Hey there,
I have made a purchase but would like an exchange please.
Reason:
Full Name (of ticket purchaser):
Original Date:
New (requested) Date:
Show:
Qty:
Order Number: (if you happened to have noted it)
Thanks!

CabFringe will then review your request and get back to you within 48 hours.

• We’re sorry to hear that! We’re just a small organisation and a small team. We do not have a physical box office space unfortunately, and do hope that most ticket purchases can be made online. But, if you do get stuck and just need to chat to a human, please call our phone box office service, who can process the order online.
  
  Please note we do not have a full time team, so if you cannot reach us by phone, please email and we will be in touch asap.
  Phone: 0417834549

Email: info@cabaretfringefestival.com